Effective Date: May 1, 2025

At Lotus Liveaboards, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lotusliveaboards.com.

We operate in Indonesia and comply with Indonesian data protection regulations as well as best practices aligned with international privacy frameworks such as the GDPR (EU) and CCPA (California). By using our site, you consent to the practices outlined below.

Who We Are

This website is operated by Lotus Liveaboards, a liveaboard division of Azul Komodo, based in Labuan Bajo, Flores, Indonesia. For any questions regarding your data, you may contact us at: Email: dive@lotusliveaboards.com WhatsApp: +62 813-3726-8820 Office Address: Jl. Soekarno Hatta, Labuan Bajo, Kec. Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Tim. 86754, Indonesia

Information We Collect

We may collect personal data from you in the following ways:

When you leave a comment

When you submit a contact or booking form
When you sign up for our newsletter or updates
When you browse the site (via cookies and analytics tools)

The data collected may include your name, email address, IP address, browser type, operating system, dive preferences, or any other information you voluntarily submit.

Comments and Media Uploads

When visitors leave comments, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent to help detect spam. If you upload images to the website, we recommend removing location data (EXIF GPS), as others may be able to extract it.

We use cookies to improve your experience. These may include:

Comment cookies to save your name and email for future convenience
Login cookies to manage session data (if applicable)
Analytics cookies to help us understand how the site is used

You can manage cookie preferences in your browser settings.

Embedded Content

Our site may include embedded content from other websites (e.g., videos, maps, articles). Embedded content behaves as if you visited the other site directly, and those sites may collect data or use cookies.

How We Use Your Data

We use your information to:

Respond to inquiries or bookings
Improve our website and services
Monitor site performance and traffic
Prevent spam and abuse

We do not sell or rent your personal data.

Data Sharing

We only share data:

With trusted service providers who help operate our site
When required by law
With your explicit consent

If you request a password reset, your IP address may be included in the reset email.

Data Retention

Comments and associated metadata are retained indefinitely. For registered users (if any), personal data provided in their user profile is also retained. Users can view, edit, or delete their personal information at any time (except their username). Website administrators can access and manage this data.

Your Rights

You have the right to:

Request access to your personal data
Ask for corrections or deletion
Withdraw consent to processing
File a complaint with the appropriate authority

To exercise your rights, please contact us via email.

Data Transfers

As we serve an international audience, your data may be processed outside of your country. We take reasonable steps to ensure your data is handled securely.

Policy Updates

We may update this policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the site means you accept any changes.

For any questions about this Privacy Policy or your data, please contact: Email: dive@lotusliveaboards.com WhatsApp: +62 813-3726-8820 Office Address: Jl. Soekarno Hatta, Labuan Bajo, Kec. Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Tim. 86754, Indonesia